Privacy & Cookies Policy - Almeria Spanish Properties – Real Estate Agency in Roquetas de Mar

We only collect the personal data that is necessary to respond to your enquiries, provide our services and comply with our legal obligations.

Information you provide directly

• Contact details: such as your name, email address, telephone number and preferred language when you contact us by phone, email, contact form or in person.
• Property preferences: details about the type of property you are looking for (location, budget, number of bedrooms, specific requirements) so we can suggest suitable properties.
• Transaction information: data needed to manage offers, reservations and transactions, such as copy of your ID, address, tax number, and financial details that are required by law and handled with our legal partners.
• Communication history: records of emails, messages and notes from calls or meetings so that we can follow up on your requests and provide consistent service.

Information collected automatically

• Technical data: such as your IP address, browser type and version, device type, operating system, language settings, and the pages you visit on our website.
• Usage data: information about how you interact with the website, such as pages viewed, time spent on pages, links clicked and search terms used.
• Cookies and similar technologies: small data files placed on your device to make the website work properly, improve performance and help us understand how visitors use the site. For more details, see the “Cookies & Similar Technologies” section below.

We do not intentionally collect sensitive personal data (such as health information or religious beliefs). Please avoid sending us this type of information unless it is strictly necessary and we have specifically requested it.

We use your personal data only for clear and legitimate purposes, and we do not use it in ways that are incompatible with those purposes.

Providing our real estate services

• Responding to enquiries: to answer your questions, send you information about properties and arrange appointments or viewings.
• Property search and advice: to recommend properties that match your preferences and budget and to give you guidance on the local market.
• Managing viewings and negotiations: to schedule and confirm viewings, follow up afterwards and support you during negotiations with sellers or buyers.
• Handling transactions: to prepare and manage documentation related to offers, reservations and sales, working where necessary with legal partners, notaries and other professionals.

Legal, administrative and security purposes

• Legal obligations: to comply with applicable laws, such as anti-money laundering requirements and accounting and tax regulations.
• Record keeping: to keep accurate records of transactions and communications in case of questions, disputes or audits.
• Website security: to protect our website, systems and data from fraud, abuse or unauthorised access.

Marketing and communication

• Property alerts and news: to send you emails or messages about properties, services, news or events related to Almeria Spanish Properties, when you have requested this or given your consent.
• Managing your preferences: to respect your choices about how and when we contact you, and to update or remove you from our mailing lists when you ask us to do so.

You can withdraw your consent for marketing communications at any time by following the instructions in our messages or by contacting us directly using the details in the Introduction section.

We treat your personal data with care and only share it when it is necessary, appropriate and lawful to do so.

Who we share your data with

• Legal and notary partners: professionals who help prepare and complete property transactions, contracts and related documents.
• Other real estate professionals: where we cooperate with trusted partner agencies to find or offer suitable properties, always with appropriate safeguards.
• Service providers: companies that support our business operations, such as IT and hosting providers, email or website analytics services, who only process data on our instructions and under confidentiality obligations.
• Public authorities: when we are legally required to provide information, for example to comply with tax, anti-money laundering or law enforcement requests.

Where your data is stored

Your data is generally stored within the European Economic Area (EEA). If, in exceptional cases, we need to transfer data outside the EEA, we will take appropriate steps to ensure that your data remains protected, for example by using standard contractual safeguards or transferring to countries recognised as providing an adequate level of protection.

How long we keep your data

We keep your personal data only for as long as necessary for the purposes for which it was collected, including to provide our services, respond to your enquiries and meet legal, accounting or reporting requirements.

• Enquiries and property searches: kept for a reasonable period after our last contact, so we can follow up if you are still interested or return to the area.
• Transaction records: kept for the periods required by law (for example for tax, anti-money laundering and contract obligations).
• Marketing subscriptions: kept until you unsubscribe or we no longer need to contact you.

When data is no longer needed, we will delete it or anonymise it in a secure manner.

You have several rights in relation to the personal data that we hold about you. How you can exercise these rights may depend on the specific situation and the legal basis on which we process your data.

Your main rights

• Right of access: to request confirmation of whether we process your personal data and to receive a copy of that data.
• Right to rectification: to ask us to correct or complete your personal data if it is inaccurate or incomplete.
• Right to erasure: to ask us to delete your personal data in certain circumstances, for example when it is no longer needed for the purposes for which it was collected.
• Right to restrict processing: to request that we limit the way we use your data in certain situations.
• Right to object: to object to our use of your data when we rely on legitimate interests, and to object at any time to the use of your data for direct marketing.
• Right to data portability: to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, and to ask us to transfer it to another controller where technically possible.

How to exercise your rights

To exercise any of these rights, please contact us using the details provided in the Introduction section. We may need to verify your identity before we can act on your request, to protect your privacy and security.

We aim to respond to all valid requests within the time limits set by applicable law and will explain if we need more time or if there are legal reasons why we cannot fully comply with your request.

Right to lodge a complaint

If you believe that your personal data has not been handled correctly, you also have the right to lodge a complaint with the relevant data protection authority. You may contact the authority in the country where you live, work or where you believe the issue has arisen. We would, however, appreciate the chance to address your concerns first, so please consider contacting us directly in the first instance.